Frequently Asked Questions
Everything you need to know about your next peak performance.
How do I know which size of athletic gear to order?
We provide a detailed size guide on every product page. We recommend measuring yourself and comparing it to our charts, as high-performance compression gear may fit tighter than standard casual wear.
What is your return policy for worn sports equipment?
For hygiene and safety reasons, we only accept returns on items in their original, unworn condition with tags attached within 30 days. Defective equipment is covered under our 6-month performance warranty.
Do you offer international shipping for heavy gym equipment?
Yes, we ship worldwide. Shipping rates for heavy items like dumbbells or weight benches are calculated at checkout based on the total weight and your specific destination.
How long does it take for my order to ship?
Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while express options are available if you need your gear before a big game or event.
Are your sneakers authentic and covered by a warranty?
Absolutely. New Arrivals only sources directly from authorized manufacturers. All footwear comes with a 90-day manufacturer warranty against structural defects.
Can I track my order in real-time?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to our live tracking portal to monitor your delivery status.